New Updates on All Trial instances
Here is a list of some of the new features, enhancements and fixes that we have pushed out to all our Helpdesk Pilot trial accounts. Don’t have an account yet? Create a free trial now. Enhancements...
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Inline Title Editing, Improved Activity Log and More New Features
It’s just a few weeks since we announced the new enhancements and improvements to HelpdeskPilot. Now, we are back with a few more! The option to edit the ticket title is now live and to do that, hover...
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Helpdesk Pilot Version 5.2 Now Available
We are glad to announce that an upgrade to Helpdesk Pilot version 5.2 is now available. The option to edit the ticket title is now live and to do that, hover over the current title and click on the...
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New Features & Improvements: Highlights of the September Update Rollout
The updates for the month of September were rolled out yesterday. This rollout has a gamut of new features and improvements that are ready to use for both existing and new users of HelpdeskPilot. Here...
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Measure the Support Metrics with Custom Reports
The Helpdesk Pilot dashboard is a thing of beauty. At any given minute, you can checkout the key metrics of your support process from a bird’s eye view. From ticket inflow to status and priority,...
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Respond Faster Using Canned Actions
Customer communication requires a personal touch. Straight up copy pasting templates or generic responses isn’t going to help you impress your customers. However, in some cases you might need to send...
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Team Communication Made Easy With Private Notes
Customer support is a team effort. To resolve issues, you might need many hands on deck. However, there should be only one point of contact for the customer to avoid confusion. Exchanging emails for...
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Automate Your Customer Support With Smart Rules
Customer support requires every member in the team to be vigilant at all times. Slacking on expected standards will end up attracting customer ire. So, it’s always better if you could take redundant...
View ArticleNew Updates to Helpdesk Pilot: Advanced Search, Merge Tickets, Auto...
A new version of our user friendly support system, Helpdesk Pilot is now available. A ton of new features, enhancements and bug fixes are part of this new upgrade. We’ll be walking you through many of...
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Identify Tickets Past The Due Date
A timely response is what makes a customer happy. It shows that the customer is important to you and you care about his/her concerns. Helpdesk Pilot SLA feature is a great way to ensure that all...
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Collect Ticket and Customer Information With Custom Fields
HelpdeskPilot is fully loaded. Each line of code and every pixel of design is carefully thought out to help you serve your customers better. We know for a fact that our customers pay as much attention...
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